Tech Help – Video Error in HECP

[Hala Chalan]

hi @negeen-dargahi  @matt-barcus @halle-eavelyn  @kent-littlejohn

Can Someone Help me Please ?? I sent A few complains on the Forum because I haven’t been able to access Module 4 (your hero story). I have been trying since Friday and every time I click on the Module I get Kicked out to the Login page. I also submitted my accountability journal on Friday and never received a confirmation or a feed back. I feel like I am being kicked out from the system. Can someone tell me what’s going on?? I do not want to be behind on my training

 

Much appreciated

[n d]

Hi there @hala-chalan! I’m so very sorry you were experiencing these issues! In the future, please immediately email us at help@coredm.com to ensure you are helped out ASAP for technical issues like that.

Was this resolved for you? I’m speaking with Halle to verify that you are taken care of. Please let me know!

Thank you so much!

[Erik Wilhelmsson]

Hi @hala-chalan!

We’ve gone ahead and made sure that Module 4 (Hero Story) is now open and available to you the next time you login or click refresh on the page.

We should be all set from here in accessing that module but as Negeen mentioned, should you have any issue moving forward please do let us know!

Thanks and make it a great day,

Erik

[Author]

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