Initial video image Dashboard › Forums › High End Client Program › General and Technical Support Questions › Initial video image 2 replies, 2 voices Last updated by Charley Kyd 4 years, 7 months ago Viewing 2 reply threads Author Posts February 23, 2020 at 10:31 am #43434 Charley KydParticipant @kyd@exceluser.com When I launch my video, the audio starts immediately but the video is black for the first few seconds. How do we fix that problem? Charley February 23, 2020 at 12:45 pm #43437 n dKeymaster @negeen@coredm.com Hi @charley-kyd, are you talking about your informercial video? It worked fine for me when I watched it. February 24, 2020 at 11:58 am #43439 Charley KydParticipant @kyd@exceluser.com Okay. Thanks. Author Posts Viewing 2 reply threads Support Forums are being phased out. You can still view the existing Forum posts but can no longer post in them. For all Support needs, please email help@coredm.com or click the blue Question Mark icon in the lower right hand corner of your screen.