Tech Help – Video Error in HECP

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    • November 7, 2021 at 10:34 pm #47808

      tisha brandes
      Participant
        @tisha@brandesagency.com

        Hello,

        For the last video located within Advanced Traffic Generation > Facebook Ads > Maintenance.  This video freezes at 12:56.  Would you be able to help fix this issue?

        Thanks so much!

      • November 9, 2021 at 3:24 pm #47832

        tisha brandes
        Participant
          @tisha@brandesagency.com

          @matt-barcus @negeen-dargahi Hello! I was just wondering if someone could help me with my issue with the last video located within Advanced Traffic Generation > Facebook Ads > Maintenance.  This video freezes at 12:56.

          Thank you!

        • November 10, 2021 at 10:22 am #47861

          n d
          Keymaster
            @negeen@coredm.com

            Hi @tisha-brandes, we checked in on this a few weeks ago and it looks like the video just needed to end at that mark and it shows up as frozen.

            Hope that helps!

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