Hi, @gae-callaway we addressed this at 55 min into the call AND go back and listen to the call recording from last week – I know you asked this question and @kent-littlejohn went over this with you as well. Basically, the client journey is whatever path your customers take to work with you.

Hi @ken-taylor,

To access the live calls, all of those time are in the Support Forum under “Announcements”.

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