Hi @verna-bacon – I emailed on the 1st. For your convenience, below is the email I sent:

Hi Verna,

Thank you for reaching out and I apologize for the technical issues you’ve been experiencing.

I’d like to chat with you on a Zoom call to help you gain some clarity so you can proceed through the program.

I provide weekly orientation technical support calls, which you will love!

Not only will I be sharing my computer screen and answering your questions, I will also be walking you through navigating through the program and LinkedIn.

You only need to make this call once, unless you’d like to come again!

Zoom Orientation Call Information:

Call times:

Monday 11am EST

Wednesdays 6pm EST

PLEASE CLICK ON THE LINK FROM YOUR COMPUTER AT ALLOTTED TIME****

—> https://zoom.us/j/4496238008

Please let me know if you have any questions or difficulties.

—

In the meantime, I will provide answers to your questions (which I will go over in our orientation call):

How to add a white background to profile photo on LinkedIn?

– email our graphic designer, Lindsey, and send her your profile picture. Ask her to add a white background and she will email you back in 1-2 days.

Lindsey@coredm.com

How do I get a custom background?

– Email Lindsey and tell her a little about your field of business. She will create one for you to upload.

I need help with my LinkedIn headline:

– You need to post in the support forum in app.hecp.com for assistance. In the meantime, here is a template you can fill out for your headline.

Want _______ WITHOUT _______? ☆EXPERT _____ Helping Clients _____☆☞MSG Me!

Hope this helps in the meantime. PLEASE come to one of the orientation calls by clicking on the link at the exact time.

Cheers,

Negeen Dargahi

HECP Support Specialist