6 years, 3 months ago-
Posts
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Is ALL communication (primarily questions) between member clients and the HECP support staff accomplished by posting in one of the forums OR by participating in one of the webinars? Last week I used the green NEED HELP BUTTON in the lower left of my screen to send several questions. I have not received any response to date. I’m assuming this forum of general questions is the appropriate one to post this question. I have several followup questions and will probably ask them in tomorrows webinar after the WINS for the day and responses to the posted threads.
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Hi @barry-ward!! Great question. The green “need help” is ONLY for technical glitches. Yes, you must use the support forums for feedback and answers to questions, in addition to such you may come to the live Q&A call for questions. I also do a technical orientation call to answer technical questions you may have.
All of the calls time and information is in the support forum –> click on that and it’s under ‘announcements’ –> click on that and click on ‘how to get support’ and there you will see the call in times and info.
Hope this helps 🙂
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Support Forums are being phased out. You can still view the existing Forum posts but can no longer post in them. For all Support needs, please email help@coredm.com or click the blue Question Mark icon in the lower right hand corner of your screen.